Enterprise Support Subscriptions

The NethServer Enterprise Support Subscriptions by Nethesis enables exclusive access to the Enterprise Repository, updates, monitoring tools and immediate professional support services for your NethServer deployments.

It enables you to successfully deploy, monitor and manage your NethServer instances, complimenting your IT resources and increasing the efficiency and reliability of your service.

Plans and Pricing

Pick the right plan for you in 60 seconds and scale as your needs grow

Crostino
Good Starter

48 €

BUY

 Access to Stable Updates repository
 Community support
 Incident: 100 € each

Lasagna
Homemade first plate

250 €

BUY

 Access to Stable Updates repository
 Customer Portal + SSH
 3 support tickets/year
 Asset Portal

Fiorentina
The main Course

450 €

BUY

 Access to Stable Updates repository
 Customer Portal + SSH
 6 support tickets/year
 Asset Portal
 Monitoring Portal

Pizza
What else?

800 €

BUY

 Access to Stable Updates repository
 Phone + Customer Portal + SSH
 12 support tickets/year
 Asset Portal
 Monitoring Portal

1. The subscription period is one year from purchase date. All prices are net prices. VAT will be added, if applicable.
2. All subscriptions come with exclusive access to the enterprise repository, stable updates and enhanced security. (except for the Crostino plan)
3. Technical support is done via the phone, web, email based on Nethesis Helpdesk Portal (in English or Italian) at https://helpdesk.nethesis.it (except for the Crostino plan)
4. Community support for the Crostino Subscription is done via the community platform at http://community.nethserver.org

Volume Discounts

When your application reaches volume scale, you’ll automatically get volume pricing with a discount on all renewals and new subscriptions. No negotiation necessary.

15%

5+

number of installations

20%

10+

number of installations

25%

20+

number of installations

Education and Public Sector Discounts

Organizations in the educational or public sector receive a 50% discount on all subscriptions

Why buy an Enterprise Support Subscription?

An Enterprise Support Subscription provides you the confidence of knowing that your NethServer deployment is backed by the best available technical expertise and with the support you need for your organization

Scope of coverage

A NethServer Support Program subscription includes the following:

 Installation
 Usage
 Configuration
 Diagnosis
 Bug reports and fixes for packages in the NethServer repository

Additional info

 Technical support always covers all latest stable release.
 Nethesis do not support modified packages, third-party software, community projects upon which our releases are based on.
 Specifically Nethesis supports only packages into the updates repository. No other third-party repositories like: StephDL and NethForge

Enterprise Support Subscriptions FAQ

What audience are you targeting?
IT Companies that aim to sell NethServer to their customers. It Consultants and Sysadmins that need/use NethServer to serve their companies and clients. Freelance IT professional that have installed NethServer to their clients

What does it mean 1 Business Day support?
Support can answer within 4 hours but just between 9-18 Italian timezone. That’s why 1 business day

How many subscriptions do I need?
Each NethServer that will join the Enterprise Support needs a subscription. Every subscription key is bound to the unique “Server ID” of your server.

How many support tickets do I get in total if I buy two or more Enterprise Support Subscriptions?
With every subscription, you purchase you will get a certain amount of included support tickets. For example: If you run two servers with NethServer and you order two Basic Plan Subscriptions (each with three support tickets included) you have in total six support tickets, three for each server.)

I’d like to subscribe many NethServer
Having already a fair amount of installations (more than 5) or planning to add new installations, you could find interesting having a volume discounts. It offers more affordable prices when the number of installations increases. Check the above info box Volume Discounts

In what languages do I get support?
Nethesis provides support in Italian and English. We hope in the future to add other languages.

I’d like to support the NethServer project, am I in the right place?
An investment in a NethServer Support subscription is also an investment into the NethServer project. A fair amount of the subscriptions will is used to fund development of NethServer

Why would I pay for open source software?
NethServer is great out of the box. But installing and running a server in a secure and reliable manner and for hundreds or thousands of users, important for a mission-critical environment, is not always easy. You probably want access to an expert if something does not function as expected. Nethesis provides not only that but also pro-active support for installation and security issues. By offering more in-depth knowledge than anybody else, we give you the confidence you need to be able to rely on NethServer

NethServer is open source, what is behind your prices?
We offer a product which not only has the features, but also the stability and ease of use that helps your business be successful. And Nethesis supports that with quick and quality help, providing direct contact with real and qualified engineers, access to expertise on scaling your server, improvements you really need and want and more. All to make sure your NethServer server works as smooth as possible so your team can get work done instead of wait for IT to fix their infrastructure or worry about data theft.

This site is licensed under CC BY-NC-SA 4.0 while the project is licensed under GPLv3